Hello Mathieu, Mathieu Lemaitre wrote:
Hi all,
How is it possible to disable notifications sent to customers??
Notifications to the customer is on a per queue basis. There are three levels of notification: 1. Customer Move Notify 2. Customer State Notify This is the option that will notify the customer when the ticket has been closed. At this point there is no way to delimit which status will receive an email notification. ALL OR NOTHING :) 3. Customer Owner Notify
More, is it possible to disable some notifications, but not others?? For example, disable all notifications except "Ticket close"?
If you wish, we provide commercial development of this (our) open source software on a request basis. If you desire further information to this service please contact sales@otrs.com, or visit our website http://www.otrs.com/en/ I hope that I have benn of assistance to you in your request. Have a great day! --Shawn