We do not use the auto-responses as most of our responses are customized per request. We do have some tasks that are repeated and for those we use the queue responses.

They used to work but they stopped working I think in the upgrade from 2.4.2 to 2.4.3

Thanks for the suggestion.

-H

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michael Mayaka
Sent: Tuesday, October 20, 2009 9:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue responses not working.

Hi,
Have you tried using Autoresponse<>Queue Feature?..works better

Michael