Re: [otrs] Totally empty tickets in my queue

On 9/7/04 11:20 PM, "Martin Edenhofer" wrote:

OTRS wan't to create a new ticket with articles. The new ticket gets created but OTRS isn't able to create the article. -=> So there are Ticket with now articles on it (maybe you changed something on your system).

I've not changed anything, which is why I'm so baffled.

However, a ticket needs min. one article. If there is no article, then you have a problem. You need to delete this "empty" tickets from the database:

I don't know what caused this to happen, but I'll dive into the database now and see if I can remove all the empty tickets. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com