
Hi Frederik, On Tue, Jul 27, 2004 at 01:31:28AM +0200, Frederik Seiffert wrote:
We're currently using the DateChecksum module to generate ticket numbers, but I always felt that the numbers are way too long. As I don't see any reason for the date or the checksum in the ticket number, I changed the Random module to generate random _hex_ numbers, 8 digits long (plus system ID).
Before configuring our system to use the new module, I just wanted to ask if there are any potential problems here. I've written the GetTNByString sub to recognize old numbers generated by the DateChecksum module, as we want to change the module in a live system.
If the GetTNByString() is also matching old ticket numbers, then it's no problem. PS: Nice module! :)
Thanks, Frederik
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