Re: [otrs] Different Signatures for different Agents

Hi Michiel, That´s the way I´m using it right now, but my Agents want to have their own signature implemented in OTRS when they answer or work on a ticket. Maybe this will be a feature in OTRS 3.0. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 18.03.2010 09:06 Subject: Re: [otrs] Different Signatures for different Agents Sent by: otrs-bounces@otrs.org Hi Markus, You can only have per-queue signatures. So if you are in need of different signatures, please create different queues for that. You CAN use user variables, such as or even values from the user's preferences in the signature. So if the objective is to display the agent's phone number in the signature, just create a field for the phone number in the users preferences and use that in the signature. The benefit for this would obviously also that users can update their own phone number and it's reflected in the signatures immediately. Would this be helpful to you? ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer 2010/3/18 Markus Moj :

Hey OTRS Mailinglist,

is it possible to have different Signatures assigned for each agent?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: mmoj@timocom.com Internet: www.timocom.com

Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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