Thanks for your reply!

Where do I configure X-OTRS-Loop?

On Fri, Dec 11, 2015 at 2:49 PM, <Jan.Dreyer@bertelsmann.de> wrote:

Hi John.

Am 11.12.2015 um 14:31 schrieb John Koch <jk4059764@gmail.com>:

Hi,

How can I avoid send auto reply (new ticket created) for specific domains? For example when someone sending us email from no-reply@domain.com we do not want to send the usual "new ticket confirmation" auto reply.

You could try to set X-OTRS-Loop to true for such mails. Didn’t try it myself though ...

Regards

— 

Jan Dreyer

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