Re: [otrs] How can I select more than 28 tickets for bulk action?

Thank you Torsten. Looks difficult, but no impossible. I'll try to modify the loop. Regards! David 2008/6/23 Torsten Thau :

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Hi David,

...

But, after having a look at that, i didn't find yet why It's not possible to select more than 28 tickets :(. Can you give me a key? Whats supposed I have to take care?

Sorry, maybe my advice was a little to short. However, at the end of AgentNavigationBar.dtl file you'll find the code-lines which implement the HTML-form, which again keeps the ticket ids of the tickets selected for bulk action. This form can contain only a limited number of ticket ids:

#-----------------------8><------------------------------------

<input type="hidden" name="Action" value="AgentTicketBulk"> <input type="hidden" name="Subaction" value=""> <input type="hidden" name="Queue" value=""> <input type="hidden" name="State" value=""> <input type="hidden" name="ArticleType" value=""> <input type="hidden" name="Subject" value=""> <input type="hidden" name="Body" value=""> <input type="hidden" name="TicketID1" value=""> [..skipping these lines..] <input type="hidden" name="TicketID29" value=""> </form> <!-- end NavigationBar --> #-----------------------8><------------------------------------

...this is part 1 of the (technical) reason why the number of tickets used for bulk feature is restricted.

Part 2 can be found in Kernel::Modules::AgentTicketBulk in sub Run, which will handle at most 30 bulk ticket ids:

#-----------------------8><------------------------------------ foreach (1..30) { if ($Self->{ParamObject}->GetParam(Param => "TicketID$_")) { push ( @TicketIDs, $Self->{ParamObject}->GetParam(Param => "TicketID$_") ); } } #-----------------------8><------------------------------------

In order to get bulk action for 100 tickets, you'll need to add the fields to the "bulk"-HTML-form (part 1) _AND_ extend the loop in sub Run in Kernel::Modules::AgentTicketBulk to 100 - then it SHOULD work - I haven't tried it yet.

...

In the other hand, I can't use generic agent because 90% of tickets can be erased, and it must be done by hand (how can I identify automatically important tickest between tons of waste?).

Maybe you'll find a sophisticated search profile which fits your needs. But this is to specific for a remote advice.

regards, Torsten Thau

- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux)

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-- David