Hi Matthias, On Wed, Aug 25, 2004 at 02:01:23PM +0200, Matthias Eichler wrote:
I want to use the Customer-Feature of OTRS, so our Agents can search through the Customer-Data and do not have to enter everything manually.
Now I have come to an conceptional problem: - The "From"-Field should be the customer person who is reporting in, because all the communication is done via this field. - We have a customer-email address for each customer with customername@kernzeit.com which is used for internal mail-archive-processing and should be used here, too!
IMO, you don't need the extra mail-archive, because OTRS is the mail-archive (full searchable).
Matthias .FIN
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!