
12 Jul
2007
12 Jul
'07
8:44 a.m.
Hi, i'm trying to understand the SLA feature in OTRS 2.2.1. --> I've set a default queue where arrived all tickets with disabled escalation option --> I've define a Service called test-service --> I've add a new SLA attached to test-service with First Reponse to 5, Update Time to 30 and Solution Time to 120 and finally attached the service to a Customer But when i'm sending a mail with the Customer mail, there is no notification after 5 min, nothing happened..... I forgot something ? Damien BASTIE