Re: [otrs] Creating a new user agent (Postgres, Mac OSX)

10 Nov 2007

      Hi Andy,

I have some additional information. I was following the instructions  
for configuring the web server using the online documentation.  
However, the file "README.webserver" mentions that the following line  
should be added to the otrs conf file I created for Apache (after  
modifying the root of my installation):

Perlrequire /opt/otrs/scripts/apache-perl-startup.pl

That got me past the error I have been having so far. I still cannot  
create a user but now I get a OTRS error web page (rather than an  
Apache error log message) and that shows the following:

----

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sat Nov 10 18:03:36 2007

Message: Email address (manoj@expersis.com) not valid (invalid manoj@expersis.com 
  (DNS problem: query timed out)! )!

Traceback (3922):
    Module: Kernel::System::User::UserAdd (v1.55) Line: 225
    Module: Kernel::Modules::AdminUser::Run (v1.36 ) Line: 194
    Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
    Module:  
ModPerl 
::ROOT 
::ModPerl 
::Registry 
::Users_server_httproot_otrs_bin_cgi_2dbin_index_2epl::handler (v)  
Line: 47
    Module: (eval) (v1.81) Line: 203
    Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
    Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
    Module: ModPerl::Registry::handler (v1.99) Line: 30

----

Does this mean anything? Perhaps it is not a Leopard problem but  
something incorrect I am still doing in my setup.

Thanks!!

On Nov 9, 2007, at 10:23 AM, Andy Lubel wrote:
...
Im still having a HELL of a time getting the built in perl to CPAN  
me up
some needed OTRS modules.
Just got approval for testing with a  userland perl (activeperl).   
Should
have that done today and I will hopefully not get the same problem  
as you so
we can say you did something wrong :)
That would really stink if OTRS just didn't work in Leopard..
-Andy
On 11/8/07 8:38 PM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
FWIW, I tried the installation with MySQL and get the same error as I
did before with Postgres. Just cannot create a user agent.
Thanks,
Manoj
On Nov 6, 2007, at 10:21 AM, Andy Lubel wrote:
...
Yeah, I'm still PPC here and its a little different than the intel
perl I
suspect.
xservedev:~ root# perl --version
This is perl, v5.8.8 built for darwin-thread-multi-2level
What's yours say?
On 11/6/07 10:18 AM, "Manoj Patwardhan"  wrote:
...
...
Can you give me any insight into how you installed the needed
modules or did
you upgrade your OSX to a later version without erasing the disk?
It was a clean install of Leopard (after erasing the disk).
To install the modules I used the CPAN shell running as root. It  
just
worked first shot.
...
Im having a hell of a time just installing Date::Pcalc..
What architecture are you on, PPC or Intel?
Intel.
- Manoj
...
On 11/6/07 8:52 AM, "Manoj Patwardhan"  wrote:
...
Hi Andy,
Here's the result of my running otrs.checkmodules:
CGI ... ok
      Date::Pcalc ... ok
     Date::Format ... ok
              DBI ... ok
        DBD::mysql ... not installed! (required - use "perl -
MCPAN -
e shell;")
      Digest::MD5 ... ok
 Crypt::PasswdMD5 ... ok
   LWP::UserAgent ... ok
       IO::Scalar ... ok
         IO::Wrap ... ok
     MIME::Base64 ... ok
      MIME::Tools ... ok
   Mail::Internet ... ok
         Net::DNS ... ok
        Net::POP3 ... ok
        Net::LDAP ... ok
        Net::SMTP ... ok
     Authen::SASL ... ok
               GD ... ok
         GD::Text ... ok
        GD::Graph ... ok
 GD::Graph::lines ... ok
  GD::Text::Align ... ok
      XML::Parser ... ok
        PDF::API2 ... ok
   Compress::Zlib ... ok
Note that I am using Postgres so I shouldn't really need
DBD::mysql.
Thanks,
- Manoj
On Nov 5, 2007, at 5:48 PM, Andy Lubel wrote:
> Wow, this is proving annoying to do.. Taking more effort than I
> expected,
> the perl installed is multi-threaded....
>
> Can you paste your otrs.checkmodules?
>
> This is mine:
>
>             CGI ... ok
>      Date::Pcalc ... not installed!
>     Date::Format ... not installed!
>             DBI ... ok
>       DBD::mysql ... not installed!
>     Digest::MD5 ... ok
> Crypt::PasswdMD5 ... not installed!
>  LWP::UserAgent ... ok
>      IO::Scalar ... ok
>        IO::Wrap ... ok
>    MIME::Base64 ... ok
>     MIME::Tools ... ok
>  Mail::Internet ... ok
>        Net::DNS ... version 0.60 is not useable with OTRS.  
> Please
> use
> an older or an newer one.
>       Net::POP3 ... ok
>       Net::LDAP ... ok
>       Net::SMTP ... ok
>    Authen::SASL ... ok
>               GD ... not installed! (for stats - not required)
>         GD::Text ... not installed! (for stats - not required)
>        GD::Graph ... not installed! (for stats - not required)
> GD::Graph::lines ... not installed! (for stats - not required)
>  GD::Text::Align ... not installed! (for stats - not required)
>     XML::Parser ... ok
>        PDF::API2 ... not installed! (for PDF output - not
> required)
>  Compress::Zlib ... ok
>
>
> UGH.  Well good news is I have a support contract, where they  
> say
> they
> support "OS X".
>
> -Andy
>
>
>
> On 11/4/07 11:00 AM, "Manoj Patwardhan" 
> wrote:
>
>> Thanks Andy! Your help is greatly appreciated.
>>
>> - Manoj Patwardhan
>>
>> On Nov 4, 2007, at 10:53 AM, Andy Lubel wrote:
>>
>>> dude, leopard has been out for a week.. us experts havent  
>>> had a
>>> chance
>>> to test yet, although it should work.  major difference that i
>>> can
>>> think
>>> of being apache.
>>>
>>> ill be running through an install on my dev environment with
>>> leopard
>>> and
>>> will try to replicate your issue.  only thing is i use mysql
>>> instead
>>> of
>>> postgress.
>>>
>>>
>>> -Andy Lubel
>>>
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
>>> Behalf
>>> Of
>>> Manoj Patwardhan
>>> Sent: Sunday, November 04, 2007 9:40 AM
>>> To: otrs@otrs.org
>>> Subject: [otrs] Creating a new user agent (Postgres, Mac OSX)
>>>
>>> I downloaded OTRS 2.2.3 to install on Mac OS 10.5 (Leopard)  
>>> and
>>> want
>>> to
>>> use Postgres as the back end.
>>>
>>> I followed instructions and was able to eventually log in as
>>> root@localhost and create groups and roles. However, when I
>>> try to
>>> create a new user agent, nothing happens. I looked at the  
>>> Apache
>>> (2.2)
>>> error log and the message I see is the following:
>>>
>>> ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: darwin Time: Sun Nov  4
>>> 09:22:10
>>> 2007, referer: http://expsupport/otrs/index.pl? 
>>> Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,  
>>> referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]   
>>> Message:
>>> Need
>>> UserID!, referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,  
>>> referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]   
>>> Traceback
>>> (858): , referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]     
>>> Module:
>>> Kernel::Output::HTML::PreferencesCustomQueue::Param (v1.7)  
>>> Line:
>>> 49,
>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]     
>>> Module:
>>> Kernel::Modules::AdminUser::_Edit (v1.42 ) Line: 383, referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]     
>>> Module:
>>> Kernel::Modules::AdminUser::Run (v1.42 ) Line: 214, referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]     
>>> Module:
>>> Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670,
>>> referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1]
>>> Module: /
>>> Users/manoj/exp/httproot/otrs/bin/cgi-bin/index.pl (v1.81)  
>>> Line:
>>> 47,
>>> referer: http://expsupport/otrs/index.pl?Action=AdminUser
>>> [Sun Nov 04 09:22:10 2007] [error] [client 127.0.0.1] ,  
>>> referer:
>>> http://expsupport/otrs/index.pl?Action=AdminUser
>>>
>>> Any ideas what might be going on? I get a similar log when I  
>>> try
>>> to
>>> create a new customer account (using customer.pl).
>>>
>>> Thanks!
>>> --
>>> Manoj Patwardhan
>>> _______________________________________________
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>>>
>>
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>> => http://www.otrs.com/
>
>
>
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Andy Lubel
Application Administrator / IT Department
GTSI Corp.
3901 Stonecroft Boulevard
Chantilly, VA 20151
Tel: 1.800.999.GTSI ext.2309
Dir: 703.502.2309
Andy.Lubel@gtsi.com
--
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