Hi I have an issue can there be a way to increase the email subject I receive in OTRS

I have another otrs running which sends me a ticket and then my otrs sends a notification to which a reply is generated by another otrs as a followup however due to subject being small that follow-up is created as a new ticket

My guess is if I increase the subject line of incoming email longer the issue will be resolved

Do let help me

Thanks

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com