Hi Jean,
What exactly is the question?
To edit the default signature, or to choose a signature when creating a new
email?
If the first, then yes you can do so; Admin --> Signatures.
If the second, every Queue has a signature tied to it, and every new ticket
has to be put into a queue manually. So basically you create your signatures
from Admin --> Signatures, then link it to a Queue from Admin --> Signatures
<-> Queues, then when you create your email and select your queue, you have
your signatures.
If I'm wrong, please anyone correct me, I did this once a couple of months
back and typing now from my mobile so I can't quite remember all the
details.
Thanks.
//M
On Monday, August 22, 2011, Jean BROW
Hi,
Anyone know how I can be able to choose signature when I create new tickets? It is the default signature, but I cannot change it...
Regards.
-- //M