[otrs] Missing notification to the user

31-01-2007 Hello all! I've a little issue that regards notifications. Our queues are structured as follow: StandardPrograms - FirstSoftware - SecondSoftware SpecialProject1 SpecialProject2 The "SpecialProject1" queue is assigned to a specific user that follow this special project. When a customer posts a ticket into that queue, the user doesn't receive any notification of the new ticket. I've already tested the email relay and it works correctly... Any other idea? Thanks Luca Martella Unilab S.r.l. Development Team luca.martella@unilabsrl.it