Re: [otrs] KIX4OTRS

20 Jan 2015

      Thanks Anna,

I will wait for it.

Could you explain which features has KIX4OTRS? I need to migrate a
OTRS server with ITSM and KIX modules. But I don't know why we use KIX
in the OTRS.

Regards.

2015-01-16 11:02 GMT+01:00 Anna Brakoniecka :
...
Hello Josu,
KIX4OTRS 7 for OTRS 4 is planned to be released in March 2015. We have
always a short delay to OTRS versions, because we
1) wait until the new version is really stable (including sending
suggestions for bugfixes)
2) need time for porting and test, KIX4OTRS includes a lot of additional
functions, so it takes a little time to deliver a proper module.
You can deinstall KIX4OTRS anytime you wish, however, you'll delete all
KIX-tables with it and you lose your KIX-configuration and all KIX-functions
(as text modules, ticket templates, CI graph, CI comparing, etc.). If you
however create a new folder in your OTRs system and shift KIX4OTRS there,
you can upgrade your OTRS system at OTRS 4 and work without KIX4OTRS at
first, and you can update KIX4OTRS later. You won't lose your
KIX-configuration then.
List of the crucial KIX4OTRS functions can be found online:
http://www.cape-it.de/en/products/service-management-system-kix4otrs-eng/fun...
Kind regards,
Anna Brakoniecka
** Support / Update-Service / Maintenance **
** http://www.cape-it.de/support **
Anna Brakoniecka
c.a.p.e. IT GmbH - ...cape it easy
Schönherrstr. 8, D-09113 Chemnitz
http://www.cape-it.de/
Tel: +49 371 27095 620
Fax: +49 371 27095 625
AG Chemnitz - HRB 23192
Geschäftsführer Rico Barth, Thomas Maier
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Today's Topics:
1.  KIX4OTRS (Josu Lazkano)
  2. Re:  KIX4OTRS (L?ffler Thomas J.)
  3.  Problem with scheduled GenerateStats call
     (Jan.Dreyer@bertelsmann.de)
----------------------------------------------------------------------
Message: 1
Date: Thu, 15 Jan 2015 10:25:33 +0100
From: Josu Lazkano 
Subject: [otrs] KIX4OTRS
To: otrs@otrs.org
Message-ID:

Content-Type: text/plain; charset=UTF-8
Hello all,
This is my first post in this list.
I need to upgrade an old version of OTRS, the problem is that we have
KIX4OTRS plugin installed, and I can not upgrade to latest OTRS
because KIX dependencies.
What is for the KIX4OTRS plugin? Is there other similiar plugin to
make the same function?
Regards.
--
Josu Lazkano
------------------------------
Message: 2
Date: Thu, 15 Jan 2015 09:36:44 +0000
From: L?ffler Thomas J. 
Subject: Re: [otrs] KIX4OTRS
To: User questions and discussions about OTRS. 
Message-ID:

Content-Type: text/plain; charset="iso-8859-1"
Hi Josu,
Have a look here
http://www.cape-it.de/en/service-management-system-kix4otrs-eng.html.
Regards
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Josu
Lazkano
Sent: Donnerstag, 15. Januar 2015 10:26
To: otrs@otrs.org
Subject: [otrs] KIX4OTRS
Hello all,
This is my first post in this list.
I need to upgrade an old version of OTRS, the problem is that we have
KIX4OTRS plugin installed, and I can not upgrade to latest OTRS because KIX
dependencies.
What is for the KIX4OTRS plugin? Is there other similiar plugin to make the
same function?
Regards.
--
Josu Lazkano
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Message: 3
Date: Thu, 15 Jan 2015 10:02:56 +0000
From: 
Subject: [otrs] Problem with scheduled GenerateStats call
To: 
Message-ID: <76193651-5E60-4A0A-95F3-11B15C72E36D@bertelsmann.de>
Content-Type: text/plain; charset="utf-8"
Hi,
A stat that creates a ticketlist is called regularly by cron. There are no
errors when calling it on command line with
bin/otrs.GenerateStats.pl -n 10076 -m "my message? -r recipient@domain.de
When called by cron though I?m getting this error:
?
ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12
06:00:04 2015
Message: Invalid Date '2099-12-31 23:59:59'!
Traceback (2107):
  Module: Kernel::System::Time::Date2SystemTime (OTRS 3.3.8) Line: 361
  Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 215
  Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326
  Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902
  Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981
  Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes
(OTRS 3.3.8)
Line: 89
  Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line:
1373
  Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311
  Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173
ERROR: OTRS-otrs.GenerateStats.pl-01 Perl: 5.10.0 OS: linux Time: Mon Jan 12
06:00:04 2015
Message: Invalid Date '2099-12-31 23:59:59'!
Traceback (2107):
  Module: Kernel::System::Time::TimeStamp2SystemTime (OTRS 3.3.8) Line: 314
  Module: Kernel::System::User::GetUserData (OTRS 3.3.8) Line: 326
  Module: Kernel::System::User::UserName (OTRS 3.3.8) Line: 902
  Module: Kernel::System::User::UserList (OTRS 3.3.8) Line: 981
  Module: Kernel::System::Stats::Dynamic::TicketList::GetObjectAttributes
(OTRS 3.3.8)
Line: 89
  Module: Kernel::System::Stats::GetStatsObjectAttributes (OTRS 3.3.8) Line:
1373
  Module: Kernel::System::Stats::StatsGet (OTRS 3.3.8) Line: 311
  Module: bin/otrs.GenerateStats.pl (unknown version) Line: 173
Use of uninitialized value $TimeEnd in subtraction (-) at
/opt/otrs-3.3.8/Kernel/System/User.pm line 329.
Use of uninitialized value $TimeEnd in numeric gt (>) at
/opt/otrs-3.3.8/Kernel/System/User.pm line 332.
creating data at bin/otrs.GenerateStats.pl line 372.
NOTICE: Email sent to
recipient@domain.de
?
Anyone here with an idea what?s going wrong? I have no clue where to look,
though I?m somewhat experienced in Perl and of course OTRS.
Jan Dreyer