[otrs] OTRS and LPAD

2 Dec 2009

      Hi,

I have been stalking this list for the past month or so as I got my OTRS up
and going. So far everything is beautiful, but there are a few things I
would like to do and I just haven't been able to figure them out. I was
hoping someone here can help me out. I am running OTRS 2.4.5 on a CentOS 5.4
VMWare machine. It is currently authenticating using LPAD that is housed on
another server.  Everything works fine, I can log in to both the user and
customer pages.
...
From here I would like to set up security groups to stop everyone in the
company from having access to put in and resolve tickets. The users that
will be included in these groups are located in multiple organizational
units. I can't figure out how to program this in. I have tried to use the
groupDN module and such with no avail.
I would also like to set everything up so that when a user logs into the
index.pl page for the first time they are automatically given rw status for
all areas. I have tried multiple ways of doing this as well.

Does anyone have any ideas to help me address these concerns? Below is my
current Config.pm minus the permission attempts - I got mad at deleted
those.

Thank you,

Junell

#Enable LDAP authentication for Admin

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

    $Self->{'AuthModule::LDAP::Host'} = '<ip>';

    $Self->{'AuthModule::LDAP::BaseDN'} =
'DC=<company>,DC=<company>,DC=com';

    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    $Self->{'AuthModule::LDAP::SearchUserDN'} =
'CN=OTRS,CN=Users,DC=<company>,DC=<company>,DC=com';

    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'Secret1';

    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';

    $Self->{'AuthSyncModule::LDAP::Host'} = 'ip';

    $Self->{'AuthSyncModule::LDAP::BaseDN'} =
'DC=<company>,DC=<company>,DC=com';

    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';

    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} =
'CN=OTRS,CN=Users,DC=<company>,DC=u<company>,DC=com';

    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'Secret1';

    $Self->{'AuthSyncModule::LDAP::UserSyncMap'}  = {

        UserFirstname => 'givenName',

        UserLastname => 'sn',

        UserEmail => 'userPrincipalName',

  };

#Customer (customer.pl) authentication

    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

    $Self->{'Customer::AuthModule::LDAP::Host'} = '<ip>';

    $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'DC=plusone,DC=us,DC=com';

#    $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=ORTS
Users,CN=Users,DC=<company>,DC=<company>,DC=com';

#    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';

#    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'CN=OTRS,CN=Users,DC=<company>,DC=<company>,DC=com';

    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'Secret1';

#CustomerUser

#(customer user database backend and settings)

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

      Host => '<ip>',

      BaseDN => 'DC=<company>,DC=<company>,DC=com',

      SSCOPE => 'sub',

      UserDN => 'CN=OTRS,CN=Users,DC=<company>,DC=<company>,DC=com',

      UserPw => 'Secret1',

    },

## customer unique id

    CustomerKey => 'sAMAccountName',

##    # customer #

    CustomerID => 'sAMAccountName',

    CustomerUserListFields => ['sAMAccountName', 'cn', 'userPrincipalName'],

    CustomerUserSearchFields => ['sAMAccountName', 'cn',
'userPrincipalName'],

    CustomerUserSearchPrefix => '',

    CustomerUserSearchSuffix => '*',   CustomerUserSearchListLimit => 1000,

    CustomerUserPostMasterSearchFields => ['userPrincipalName'],

    CustomerUserNameFields => ['givenname', 'sn'],

    Map => [

      # note: Login, Email and CustomerID needed!

      #var, frontend, storage, shown, required, storage-type

      [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

      [ 'UserEmail', 'Email', 'userPrincipalName', 1, 1, 'var' ],

      [ 'UserCustomerID', 'CustomerID', 'userPrincipalName', 0, 1, 'var' ],

      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

#      [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

      [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

    ],

  };

[otrs] OTRS and LPAD

Junell Neal