Hi, Ive been looking at customizing the OTRS customer front end (and some of the auto-reply stuff as well) and was wandering if anyone has a template that uses a set of vars to define things like the company name and logo url etc. This would allow customizing the customer front end and the generic replys etc. very easly within one file rather then (as i see it) having to edit several diferent template files. Also, Is it posible to create muliple customer front ends, on diferent domains but keep the same backend (admin/support area)? This would allow me to create a support page for each customers website that i host, using there own logos/company names etc. but have the same set of support techs to answer the tickets. Also would there be a way to automagicly cusomize reply ticks by the domain (ether from the URL or the domain within the customers email address) so that rather than creating seperate replys for each customer i can have a set of generic replys that have something like :- Thanks you for your request support@<$email_domain> will contact you shortly with regards to this. this could be used for generic replys and then have more customized replys within each queue for certain things (you could posibly use the queue name instead of $email_domain if the queues where named as per the support domain) If any of this makes sence please let me know :) Yours Matt Lowe otrs@mlsis.co.uk -- This message has been scanned for viruses and dangerous content by the www.ms.mlsis.co.uk MailScanner, and is believed to be clean. Please contact ms@ms.mlsis.co.uk for support.