I'd like to point out this thread:
http://forums.otterhub.org/viewtopic.php?t=30755
And yes, it is possible to put CustomerCompany on a (single) different DB
backend.
Copy the relevant section from Defaults.pm to Config.pm and modify
appropriately.
https://github.com/OTRS/otrs/blob/rel-5_0_5/Kernel/Config/Defaults.pm#L1561
On Thu, Jan 14, 2016 at 11:52 AM, Antonio Reale
Hi all, in 3.2 version during the customer user creation phase I had to populate the CustomerID field manually (no dropdown menu). There was no need to have the company created in the CustomerCompany backend. After upgradind to OTRS 5, when I create a new customer I can't insert a CustomerID if it is not present in CustomerCompany, so I decided to point OTRS to an external database where I have companies data. I changed the Config.pm, so now I have CustomerCompany data on the external database and CustomerUser on the local OTRS database. In Customer Management I correctly see all companies, but if I try to add a customer user the CustomerID field is disabled.
Is possible to have CustomerUser and CustomerCompany on different backends?
Thanks. Regards.
Antonio --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs