Thanks for the reply, but how do I bring up the generic agent?
Use the "delete" example and cut&paste this into Kernel/GenericAgent.pm and execute bin/GenericAgent.pl. Then remove the "delete" job from bin/GenericAgent.pl!!!
Examples: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent-exampl...
Thanks!
2. I have setup a lot of email address in the 'email addresses' section, but new tickets are not being put into the appropriate queue(s). Any suggestions on how to debug this?
It depends on your use PostMaster program. PostMaster.pl or PostMasterPOP3.pl?
Could you please refresh my memory on how I tell which I am using. I believe I am using PostMaster.pl.
http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/receiving-email.html
-=> PostMasterPOP3.pl (fetching of pop3 accounts - tcp ip connect).
-=> PostMaster.pl (used with e.g procmail - pipe into STDIN).
I would debug the PostMaster.pl by changing the "To:"-Line in an example email and the pipe this email through PostMaster.pl and check if the emails is dispatched correctly.
shell> cat doc/test-email-1.box | bin/PostMaster.pl
I have tested each of the addresses and they appear to work. I will just blame my issue on gremlins, and if it returns investigate it further. Thank you for your time. Andrew