Hi Ian, Two things: 1. if you are going to update to the CVS version you have to update your database too (DBUpdate-to-1.3.mysql.sql). 2. don't forget, you have to enable the new feature in your Config.pm $Self->{'Frontend::NotifyModule'}->{'3-ShowAgentOnline'} = { Module => 'Kernel::Output::HTML::NotificationAgentOnline', }; $Self->{'Frontend::NotifyModule'}->{'4-ShowCustomerOnline'} = { Module => 'Kernel::Output::HTML::NotificationCustomerOnline', }; -- Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ian J Maude Sent: Monday, May 24, 2004 4:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Greetings
Markus Ruecker wrote:
Hi Ian,
This feature is already implemented in the actual CVS version and will be part of the next official release... So, with this feature enabled, you can see how many and which agent (customer) is logged in.
Many thanks Markus, good to know. I will update from cvs for now.
Ian