Daniel, I have found one mapping parameter in SysConfig, here it is: "CustomerNotifyJustToRealCustomer:" This sends customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. Try to change this parameter (YES - NO) and do tests. I guess it might help you. Good luck. Tibor. LQ Marshall wrote:
I would have to presume that you have modified OTRS to map the originating address to a 'standard' address, because the default is to reply to the address the request originated. There would have to be some logic which maps to the new address.
LQ
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniel Tangen - Trigcom AS Sent: Friday, July 17, 2009 2:35 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notifications
Does nobody know if this is possible? This should definitly be the way it was supposed to work. What is the point in notifying a customers standard email address about changes to a single ticket?
It should notify the senders from address...
Best regards
Daniel Tangen
Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Daniel Tangen - Trigcom AS Sendt: 15. juli 2009 14:10 Til: User questions and discussions about OTRS. Emne: [otrs] Notifications
Hi,
When a ticket is mapped to a customer, how can I make the notifications go to the sender of the ticket, not the mapped customers standard email address?
Thanks
- Daniel
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