Re: [otrs] autom. State change

11 Aug 2016

      Hello,

You can use a generic agent to do the action  (ticket state chage) when the
event of queue move occurs to that specific queue.

Regards

2016-08-11 6:41 GMT-06:00 Anton Kornexl :
...
Hello,
it would be nice to configure an automatic state change to closed, if a
ticket is moved to a specific queue.
kind regards
Anton Kornexl
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