Hi,
Yes I think that would be a very good feature.
I think also that by default if users are invalid then they are NOT shown in
the list.
Regards
Alan
Alan Mckeown
JoraPh Consulting Ltd
Grosvenor House
TF2 9TW
Skype: joraph_alanm
Office: +44 (0)8700 433877
Fax: +44 (0)1952 825058
http://www.joraph.com
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Laurent Minost
Sent: 22 August 2007 11:16
To: User questions and discussions
about OTRS.org
Subject: Re: [otrs] deleteting
data from OTRS
Hi,
>From which I noticed, it seems OTRS only display *current* CustomerUser and
CustomerCompany informations in TicketView
so except that you won't be able to get these infos when displaying a ticket,
you can delete from database in customer_user
and customer_company the entry for this CU and CC.
I've just done a test renaming in my ticket table of otrs database the value of
customer_id to an unexisting customer_id value for a specific ticket number and
OTRS generate
no error except it no longer displays customer informations took from
customer_user/customer_company tables.
I think that frontend is lacking of a link that can "Toggle valid/invalid
display" CU/CC/Users/Groups ... so when you have 100
invalid CustomerUsers you can choose to display them with valid ones or not. It
could be a good feature.
BR,
Laurent Minost
Le mercredi 22 août 2007 à 11:42 +0200, Nils Breunese (Lemonbit) a écrit :
Alan McKeown wrote:
> I understand that but if things don't get deleted then the admin
> interface for users, customers etc becomes very messy. Deleting
> would be
> a good option. Is this possible?
I don't think it's possible, or at least not a good idea. I believe
that when you would delete a customer, OTRS would have to also delete
all the associated tickets and other data or the database would no
longer be consistent. I believe that's why there is no delete option.
Setting a customer to be no longer valid makes sure that customer can
no longer login, but the customer's ticket history is still available
for searching for instance.
Nils Breunese.
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