If you are receiving large volumes of tickets, this may not be as effective as implementing procmail, which handles tickets instantly.

On Thu, Nov 18, 2010 at 2:56 AM, Christian Kyony <ckyony@africacentre.ac.za> wrote:
Hi Alexander,
Thanks for the pointer.

I edited /opt/otrs/var/cron/postmaster_mailbox and changed the default
value from 10 to 1


And it works!

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Alexander Halle
Sent: 18 November 2010 09:44
To: User questions and discussions about OTRS.
Subject: Re: [otrs] changing the polling frequency

Christian Kyony wrote :
> I'd like OTRs to check the POP3 account every minute instead of every
10
> minutes.
>
> Which files must I change?

Hi Christian,

the time interval is controlled by cron based on the files under
/opt/otrs/var/cron/.

Regards

Alexander

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