Hello,
As I have all of these settings set to no, the issue in the queue and user section about notifications do not cover the issue that I am having. The settings in the queue pertain to customer notification, and in users I only have
Agent user options
Move notification :
Ticket lock timeout notification :
Follow up notification
New ticket notification :
to choose from.
In the notification section in the admin pannel are some standard notifications
bg::Agent::AddNote This I have not received as we have first started using the system
bg::Agent::Escalation This I have not received as we have first started using the system
bg::Agent::FollowUp this as shown above I can control
bg::Agent::LockTimeout this as shown above I can control
bg::Agent::Move this as shown above I can control
bg::Agent::NewTicket this as shown above I can control
bg::Agent::OwnerUpdate This is the first email sent by my system that I cannot shutoff
bg::Agent::PendingReminder This I have not received as we have first started using the system
bg::Customer::OwnerUpdate this can be controlled in the queue settings
bg::Customer::QueueUpdate this can be controlled in the queue settings
bg::Customer::StateUpdate this can be controlled in the queue settings
Thanks for the interest in my problem, and if anyone knows something, please just drop me a line.
Thank you,
Shawn Beasley
Support - IT
Cargo Future Communications GmbH
Building 1335
55483 Airport Hahn
Tel. +49 6543 983 113
Fax +49 6543 983 119
Mobil: +49 151 12 12 8934
Email: shawn.beasley@dlh.de mailto:shawn.beasley@dlh.de
Web: http://www.cfc-callcenter.com http://www.cfc-callcenter.com/
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von KartheeK
Gesendet: Dienstag, 13. Dezember 2005 08:47
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] Notifcations
Hello
This is really being a big issue in my case.... All the agents are complaining of too many mails in their inbox, mails are tiggered eventhough they have not selected any thing in their prefernces... I am using OTRS-2.0.2.....
Regards
KartheeK
Hugo Hernan Buitrago Rios