Mabuhay! I can add a user in my otrs by using the Admin:User adder. But when i changes the root@lovalhost admin user with a new one, i couldn't login when i try to use the new admin username & password. I've repeated this several times now, but i think its not a typographical error. Why is it? Salamat Po! -Edwin ------------------------------------------------------------------------------------------------------------------ The essential thing is not the triumph but the struggle; The important thing is not to have conquered but to have fought well. Edwin D. Viñas http://www.geocities.com/edwin_vinas Science Research Specialist II Philippine Research Education and Government Information Network ------------------------------------------------------------------------------------------------------------------