And whip out your sherlock holmes magnifying glass. Its super tiny
resolution.
It would be nice if the nice people at OTRS blew this image up a little!
We do many queries directly with the database for daily reporting. We even
cron some bash scripts to email. Just know that the mysql client has some
neat output options and you probably don't have to go as far as you think to
get a simple report.
-Andy
On 6/13/07 7:06 AM, "Alexander Scholler"
I'm pretty sure that it is possible to generate similar reports using SQL queries. I don't know if the OTRS database schema is documented[...]
see http://ftp.otrs.org/pub/otrs/misc/otrs-2.1-database.png _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/