Re: [otrs] pop3, LDAP and the from field

Nils Breunese (Lemonbit Internet) wrote:

Mike McGrath wrote:

...

When users send mail to the OTRS system, Everything gets created fine except OTRS doesn't know who the customer is. Is there a way to map this? Also after a ticket has been created and I change the customer ID on the ticket, the "from" field in the ticket doesn't seem to be updated. Anyone else have these issues?

Create a customer with the e-mail address you got the ticket from and the desired customer ID. All tickets from that address will automatically be associated with that customer ID from then on.

Nils Breunese. _ In my case all my customers are stored in an LDAP server, is it possible the from email address isn't matching up with whats in LDAP? For example in LDAP: MYuser@example.com And their email client is sending with a From of "My User "?

-Mike