> <mailto:
nick.bright@terraworld.net>>
wrote:
>
> Thanks for the feedback, however I am
logged in as a user in the
> faq_admin group that has all
permissions.
>
> In an experement, I removed all
permissions from the faq_admin group
> from my user and
tried to post another FAQ entry, and still receive the
>
error "Error: Need CategoryID!", indicating that the problem is not
>
permissions; but rather that no Category was
selected.
>
> As I described in my OP, no category
was selected, because the category
> dropdown box is
empty, and I cannot locate within OTRS any place to add
>
categories.
>
> So, my original question remains:
Where do I add categories?
>
> ---
>
- Nick Bright
> Network
Administrator
> Terra World
>
Tel 888-332-1616 x 315
> Fax
620-332-1201
>
>
> Poe Chen wrote:
>
> Nick,
> >
>
> You need to login as the user in "faq" or "faq_admin" group
to have
> > permission to add articles in the
FAQ.
> >
> > That's
how I get mine working....
> >
>
> Hope it helps.
> >
>
>
> > Poe
>
>
> > It's pretty easy, just make
sure that you have set the permission
> >
>
> On Tue, Apr 1, 2008 at 3:37 PM, Nick Bright
>
<
nick.bright@terraworld.net
<mailto:
nick.bright@terraworld.net>
>
> <mailto:
nick.bright@terraworld.net>
<mailto:
nick.bright@terraworld.net>>>
wrote:
> >
> >
Greetings,
> >
>
> I've installed OTRS 2.2.5 recently,
including the FAQ
> module. After
>
> adding users to the "faq" and "faq_admin" groups, and
putting
> in my FAQ
> >
information upon clicking submit, this error is
generated:
> >
> >
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr
1
> 13:46:22 2008
>
>
> > Message: Need
CategoryID!
> >
> >
Traceback (2038):
> >
Module: Kernel::Modules::AgentFAQ::Run (v1.11) Line: 563
>
> Module:
Kernel::System::Web::InterfaceAgent::Run (v1.23)
> Line:
670
> > Module:
/opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
>
>
> > Indeed, the Category
dropdown box is empty (no selectable
> options);
>
> however I cannot locate anywhere within
OTRS where I can
> create new
>
> categories. Nor have I been able to locate in any
OTRS
> documentation
> >
where this function should even be located.
>
>
> > So, my main
question is this: Where am I supposed to be able
> to go
to
> > create categories?
>
>
> >
--
> > ---
>
> - Nick Bright
> >
Network Administrator
> >
Terra World
> >
Tel 888-332-1616 x 315
> >
Fax 620-332-1201
> >
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> >
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>
> >
>
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>
>
> >
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