Darshak wrote :
The whole idea is to create the ticket automatically when customer calls, there is no Agent ONLY IVR System is there.
How can it be possible?
Hi, you could use email with the help of the X-OTRS-Headers and the postmaster filter or you could use SOAP for example. But it all depends on the data the IVR system provides and how you get the data. If you like I would recommend to post more details. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de