Hi, According to the OTRS doc (http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups), you have to manually assign customers to a group (and therefor to a queue), or use the CustomerAlwaysGroup option to assign every new customer to a single group. My problem is that I have several queues, each assigned to a customer's company with some customers which I don't wan't to see/post any other queue than their company's queue. So : 1) Is there a way to configure OTRS so that every new customer is automatically assigned to a queue, according to the domain of his mail address? 2) If first answer is yes, is there a way to do the same with the customers that are already registered? Thx for the answers B. _____________________________________________________________________________ Ne gardez plus qu'une seule adresse mail ! Copiez vos mails vers Yahoo! Mail