[otrs] customer users cant login

24 Apr 2010

      I am able to see customer users, search for them, add them to tickets
and even send e-mails to them but they can't login through the
customer.pl page. Whenever customers try to login they receive an error
message saying that their username or password has been entered
incorrectly. When I look in the OTRS logs I see a message like this:

"[Fri Apr 23 16:35:40
2010][Error][Kernel::System::CustomerAuth::LDAP::Auth][220] Search
failed! 000004DC: LdapErr: DSID-0C0906DD, comment: In order to perform
this operation a successful bind must be completed on the connection.,
data 0, v1772"

I have tried using the sync-ldap2db.pl script because I have read that
the user data has to be copied to the MSQL DB for users to be able to
login but I am unsure of how I would verify that the data was copied
over correctly. I have also read that some people have been able to use
some extra settings in their config to copy the data of a first time
customer user logging in. My settings are shown below. Any help would be
appreciated.

Thanks,

Ryan

##############config.pm#######################

#Enable LDAP authentication for Customers a.k.a non-IT employees

  $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';

  $Self->{'Customer::AuthModule::LDAP::Host'} = 'server.domain.org';

  $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=users,dc=domain,dc=org';

  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#CustomerUser

#(customer user database backend and settings)

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

      Host => 'server.domain.org',

      BaseDN => 'OU=staff,DC=domain,DC=org',

      SSCOPE => 'sub',

      UserDN =>'domain\otrsagent',

      UserPw => 'secret',

    },

# customer unique id

    CustomerKey => 'sAMAccountName',

    CustomerID => 'mail',

    CustomerUserListFields => ['sAMAccountName', 'mail'],

    CustomerUserSearchFields => ['sAMAccountName','givenname','sn' ],

    CustomerUserSearchPrefix => '*',

    CustomerUserSearchSuffix => '*',

    CustomerUserSearchListLimit => 250,

    CustomerUserPostMasterSearchFields => ['mail', 'givenname', 'sn'],

    CustomerUserNameFields => ['cn', 'sn'],

    Map => [

# var,frontend,storage,shown,required,storage-type, http-link, readonly 

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '',0 ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '',0],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var', '',0],

      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '',0],

      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '',0],

     # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '',0],

    ],

  };

###############sync-ldap2db.pl##################

my $UidLDAP = 'domain\otrsagent';

my $UidDB   = 'otrs';

my %Map = (

    # db => ldap

    email       => 'mail',

    customer_id => 'mail',

    first_name  => 'givenname',

    last_name   => 'sn',

    pw          => 'password',

);

my $LDAPHost    = 'server.domain.org';

my %LDAPParams  = ();

my $LDAPBaseDN  = 'ou=users,dc=domain,dc=org';

my $LDAPBindDN  = 'domain\otrstest';

my $LDAPBindPW  = 'secret';

my $LDAPScope   = 'sub';

my $LDAPCharset = 'utf-8';

#my $LDAPFilter = '';

my $LDAPFilter = '(ObjectClass=*)';

my $DBCharset = 'iso-8859-1';

my $DBTable   = 'customer_user';

______________________________________________________________________

This email has been scanned by the Rebekah Children's Services Email Security System.

**** Confidentiality Notice *****

The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services.  The information is intended only for the use of the intended recipient.  If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited.  If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message.

All reasonable precautions have been taken to ensure no viruses are present in this e-mail.  We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments.  We recommend that you subject these to your virus checking procedures prior to use.
______________________________________________________________________

[otrs] customer users cant login

Ryan Miguel