On Tuesday, October 14, 2003 6:17 PM
Rogers, Weston
You can log into the customer interface via the http://yourwebserver/otrspath/customer.pl (instead of index.pl)
remeber to use the login name, not "First Lastname". If you still can't log in have a look in OTRS' log file. The position is defined in /opt/otrs/Kernel/Config.pm
I'm not sure about deleting users.. I'm sure you could delete them from the user table in mysql if you really needed it deleted.
Well, you could - but just like an admin could delete anything as root if he/she wants ;-P In fact, you should not do. Read in the faq section of the manual: http://doc.otrs.org/1.1/html/faq.html#AEN1203 "6. How can I delete a user, who is no longer needed? (asked by Andreas Haase - Wed, 21 Aug 2002 11:17:01 +0200 (CEST)) OTRS is working with database id references. If you would delete a user (or queue, ...) from the database, your delete the reference info. Important infos like owner or queue. Set the data record to invalid and the record is still visible (e. g. for ticket history, ...) but not activ for the application." Regards, Robert Kehl