Re: [otrs] How to bulk edit a random list of tickets

Have some beer||beer||beer Thanks. It works. I scared myself by running the search on fulltext and receiving more results than expected :). Then I ran it just on Ticket# and it worked. On Mon, May 20, 2013 at 4:02 PM, Gerald Young wrote:

This might help (just tested for me): a||b||c||d||e

On Mon, May 20, 2013 at 7:22 AM, Bogdan Iosif wrote:

...

Hi list,

I have a random list of tickets provided to me just with their numbers and without a search criteria (they don't match any such criteria).

Example:

Please change dynamic field "Flag1" to value "off" for tickets with numbers:

2012122010786628 2013021710795472 2013041110000870 2013061310000604 ...

/Example

I would like to use the bulk edit function from the agent UI to edit a dynamic field assoc. with these tickets but, as far as I know, I can't because they can't all be found through a single search.

Is there a way to search for them by providing a list of ticket numbers to the search? I tried and it doesn't seem to work but still hope I'm missing something because it seems like a very common sense scenario.

Thanks, bogdan

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