31 Aug
2004
31 Aug
'04
3:46 a.m.
Hi Ramesh, On Mon, Aug 30, 2004 at 05:02:23AM -0000, Ramesh Kumar wrote:
Please help me. I want some help in to change in "Subject" item in the article.
For Example:
I want a pull down menu for Subject with listing some datas,when a customer sends to article to Agent.
Which dtl programs and perl modules to modified so that it can be replicated both in database and web pages ?
I'm not sure, I think you are looking for Kernel/Output/HTML/Standard/CustomerMessageNew.dtl or Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl It's a html form. Just put option tags with your subjects in it.
- Ramesh Kumar
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!