Ok, I found out… it turns out that TicketFreeKey12 and TicketFreeText12 were invalid
Kind regards,
Juan Clavero
De: Juan Manuel Clavero Almirón [mailto:juanm.clavero@ibsalut.es]
Enviado el: jueves, 14 de junio de 2012 8:01
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen
Hi,
ok, so I check and it uses another dtl, AgentTicketActionCommon… and this one is reaaaally big and scary… I think I’d rather not modifi it…
isn’t there another way?
Kind regards,
Juan Clavero
De: Leonardo Certuche
[mailto:leonardo.certuche@itconsultores.com.co]
Enviado el: miércoles, 13 de junio de 2012 17:04
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen
Hello,
Take a look at the DTL file of the form you're dealing with. It's at $OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what dynamic field is published
Regards,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 13 June 2012 09:56, Juan Manuel Clavero Almirón <juanm.clavero@ibsalut.es> wrote:
Hi all,
I am trying to add MasterTicket Dynamic Field to the additional ITSM field screen.
I’ve added TicketFreeKey12 and TicketFreeText12 in Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result.
To see if I was doing it right, I’ve added
TicketFreeText14 (ImpactID)
to this option… and it appears twice!
Anybody can help?
Kind regards,
Juan Clavero
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