Ok, I found out… it turns out that TicketFreeKey12 and TicketFreeText12 were invalid

 

 

Kind regards,

Juan Clavero

 

De: Juan Manuel Clavero Almirón [mailto:juanm.clavero@ibsalut.es]
Enviado el: jueves, 14 de junio de 2012 8:01
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen

 

Hi,

ok, so I check and it uses another dtl, AgentTicketActionCommon… and this one is reaaaally big and scary… I think I’d rather not modifi it…

isn’t there another way?

 

 

Kind regards,

Juan Clavero

 

De: Leonardo Certuche [mailto:leonardo.certuche@itconsultores.com.co]
Enviado el: miércoles, 13 de junio de 2012 17:04
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen

 

Hello,

Take a look at the DTL file of the form you're dealing with. It's at $OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what dynamic field is published

Regards,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia


On 13 June 2012 09:56, Juan Manuel Clavero Almirón <juanm.clavero@ibsalut.es> wrote:

Hi all,

I am trying to add MasterTicket Dynamic Field to the additional ITSM field screen.

I’ve added TicketFreeKey12 and TicketFreeText12 in  Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result.

To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to this option… and it appears twice!

 

Anybody can help?

 

Kind regards,

Juan Clavero

 


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