Hello,<br><br>Probably the one you&#39;re looking for is:<br><br><span class="contentkey">Ticket::ResponsibleAutoSet:</span>
                            <br>
                            <span class="contentvalue">If ticket responsible feature is enabled, set automatically the owner as responsible on owner set.</span><br><br>It&#39;s located at Ticket -&gt; Core::Ticket<br><br>
Regards,<br><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br>Medellín, Colombia<br><br>
<br><br><div class="gmail_quote">On 9 September 2011 12:12, Robert Poreba <span dir="ltr">&lt;<a href="mailto:poreba.robert@googlemail.com">poreba.robert@googlemail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>Hi All,</div><div><br>Just noticed somewhat unexpected &#39;feature&#39;.</div><div>When we move a ticket between queues, it automatically sets responsible to the name of the agent moving the ticket.</div><div> </div>

<div>Had a look at sysconfig for ViewMove but it doesn&#39;t look like it is configureable there.</div><div><br>Any ideas?</div><div> </div><div>-- </div><div>Kind Regards,</div><div>Robert</div>
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