19 Jun
2008
19 Jun
'08
10:47 a.m.
Tom Leonard wrote:
This is my first OTRS installation. I'm using the system, but can't seem to find a function that allows me to edit information previously entered with a ticket. As an example, in a phone ticket, I may need to change:
1. Customer ID, simply because I got it wrong in the first place.
Zoom in on the ticket, click Customer and specify the correct customer.
2. Accounted time. I have standard minimum times for initial ticket entry. In the beginning, I missed a few and would like to go back and clean this up.
Add a note to the ticket and specify the time worked. Nils Breunese.