Re: [otrs] 'PostMaster::PreFilterModule' problems

On Thursday, March 18, 2004 1:57 AM Steven Shults wrote:

below is the output of bin/PostMasterPOP3.pl -d2 followed by the logs from the AdminLog page. there are no logs at /var/log/otrs.log where i told installer.pl to write the logs to.

I guess you told him to write the logs to var/log/otrs.log? or Syslog? Anyway, look it up in Config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/var/log/otrs.log'; For sure you may choose whatever location you want, /var/log is fully ok.

to me it looks like otrs isn't even seeing the changes in Config.pm Is there anything i need to do after editing Config.pm for the changes to take effect? I've tried 'rcotrs restart' to no avail.

It depends. Safest is 'rcotrs restart-force', but a 'rcotrs restart' should get you wehre you want to. You may well test if Config.pm's changes are recognized at a glance. Open a Ticket, zoom on it, then toggle $Self->{TicketZoomExpand} in Config.pm and save it. Refresh your browser. What version of PostMaster.pm are you using? Fröhlich grüßt Robert Kehl -- There are 10 types of people in the world: Those who understand binary, and those who don't.