bump
From: "Jefferson Davis" <jdavis@standard.k12.ca.us>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Friday, January 7, 2011 9:13:09 AM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04
This is my apache otrs.conf file to handle teh ssl redirects.
Perhaps something in here is jacked up?
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $
# --
# agent, admin and customer frontend
<VirtualHost *:80>
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /agents "/opt/otrs/var/httpd/htdocs/"
DocumentRoot /opt/otrs
ServerAdmin techsupport@standard.k12.ca.us
ServerAlias support support.standard.k12.ca.us
ServerName support.standard.k12.ca.us
ErrorLog logs/support-error_log
CustomLog logs/support-access_log common
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
</IfModule>
# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
<IfModule mod_headers.c>
<Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
</VirtualHost>
<VirtualHost *:443>
SSLEngine on
SSLCipherSuite ALL:!ADH:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP
SSLCertificateFile /etc/httpd/cacerts/standard.k12.ca.us.crt
SSLCertificateKeyFile /etc/httpd/cacerts/standard.k12.ca.us.key
SSLCertificateChainFile /etc/httpd/cacerts/gd_bundle.crt
SetEnvIf User-Agent ".*MSIE.*" nokeepalive ssl-unclean-shutdown
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
Alias /agents "/opt/otrs/var/httpd/htdocs/"
DocumentRoot /opt/otrs
ServerAdmin techsupport@standard.k12.ca.us
ServerAlias support support.standard.k12.ca.us
ServerName support.standard.k12.ca.us
ErrorLog logs/support-error_log
CustomLog logs/support-access_log common
# if mod_perl is used
<IfModule mod_perl.c>
# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache2::Reload
PerlInitHandler Apache2::Reload
PerlModule Apache2::RequestRec
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
PerlOptions +SetupEnv
Order allow,deny
Allow from all
</Location>
</IfModule>
# directory settings
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>
<IfModule mod_headers.c>
<Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
<FilesMatch "\.(css|CSS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache">
<FilesMatch "\.(js|JS)$">
Header set Cache-Control "max-age=2592000 must-revalidate"
</FilesMatch>
</Directory>
</IfModule>
</VirtualHost>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
From: "Jefferson Davis" <jdavis@standard.k12.ca.us>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Thursday, January 6, 2011 4:39:06 PM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04
10.101.1.137 - - [06/Jan/2011:16:33:05 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse HTTP/1.1" 200 14283
10.101.1.137 - - [06/Jan/2011:16:33:30 -0800] "GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 307
I have this site redirected to https - maybe I'm somehow "doing it wrong"? the 403 307 is a temporary redirect. Perhaps I just can't? I don't want users logging in w/cleartext
From: "Frank Thommen" <frank.thommen@gmx.net>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, January 5, 2011 2:35:05 PM
Subject: Re: [otrs] Unable to edit automated responses, groups, roles, other admin functions after upgrading to ver 3.04
Hi Jefferson,
> Getting the following error.
>
> Forbidden
>
> You don't have permission to access /otrs/index.pl on this server.
>
> I have re-re-re-run the permissions script, still no love. Does anyone
> have any ideas as to what I might be missing here?
What are the error messages in the webserver log? If it's not ownership
or permissions of index.pl, then I'd guess something is/went wrong with
the webserver configuration.
frank
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--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us