Hi Lars.
The default "Age" option was set under
"Ticket::CustomerTicketSearch::SortBy::Default:"
I changed the options under
"Ticket::CustomerTicketSearch::Order::Default" to "UP" without
success.
I tried flipping the values a few times but it didn't have any effect
on the sort order at all
I even chose "Ticket" under
"Ticket::CustomerTicketSearch::SortBy::Default" and UP for the options
and that did't have any impact on the sort order either.
The customer "company tickets" sort order still remains the same,
newest at the top.
On Tue, Nov 18, 2008 at 8:04 PM, Lars Jørgensen
hi Sam,
1. How do I change the default "Next state" for the customer ticket to "Open" and not "Closed Successfully" ?
Admin -> SysConfig -> Search for "StateDefault".
You can set the Default Next State several places - composing an answer, adding a remark and so on.
2. How do I change the default sort order for the Customers "Company Tickets" to oldest first (oldest at the top) ?
Haven't tried this, but do a search for "sort" in Admin -> SysConfig. One of the hits is Frontend::Customer::Ticket::ViewSearch.
I don't know is the settings here apply only for search results but you'll soon find out :-)
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs