Re: [otrs] Customer access to queues.

5 Oct 2004

      On Tue, 5 Oct 2004 08:10:48 -0700, Daemon Behr  wrote:
...
Is there any way to limit the customers access to queues when creating a new
ticket?
…Using otrs 1.2.4 win32
Yes, place the following in Kernel/Config.pm

#CustomerPanelOwnSelection
#(If this is in use, "just this selection is valid" for the CustomMessage.)
    $Self->{CustomerPanelOwnSelection} = { 
        # QueueID => String
        '1' => 'First Queue!',
        '2' => 'Second Queue!',
    };

Where the number is the physical queue id and the name is the queue
name that corresponds with the queue id.  When you put this in place,
only those defined queues will be available to the user in the cpanel.

Hth,

Tyler

Re: [otrs] Customer access to queues.

Tyler Hepworth