Dear all as far as I read and tried there isn't any way to populate TicketFreeKeys from X-OTRS-<something> headers. I close my investigation. Does it exist a way to ask developers to add this functionality? Does anybody know a way to help me? Thank you in advance. Daniele Daniele ha scritto:
Thank you Lars. I would like to populate a TicketFreeKey with a TicketFreeValue!!! Does anybody know how?
Thank you in advance
Lars Jørgensen ha scritto:
Den 25/02/2008 kl. 16.31 skrev Daniele:
Nice. Now I get the email in otrs and the header X-OTRS-TicketKey1 is present. And now? Which field and why it, should be filled?
The header is not supposed to be exactly X-OTRS-TicketKey1. That is an example value put there to show that you can use many different X-OTRS-<something> headers.
If you want to assign a ticket to a specific queue, then you set the header X-OTRS-Queue to the name of the queue you wish to assign your ticket to.
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