Re: [otrs] Can send but cannot recieve mail.

Thanks, but this is where I believe my problem is [From Otrs Portal: If you cannot use mail accounts to get the email into OTRS, the command line program bin/otrs.PostMaster.pl might be a way around the problem. It takes the mails via STDIN and pipes them directly into OTRS. That means email will be available in your OTRS system if the MDA (mail delivery agent, e.g. procmail) executes this program]. To test bin/ otrs.PostMaster.pl without an MDA, execute the command of the following script. linux:/opt/otrs# cd bin linux:/opt/otrs/bin# cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl linux:/opt/otrs/bin# I want you please better explain with steps how can i solve this mail problem considering bin/otrs.PostMaster.pl. Note that i working in windows 7 not linux and runnuing Otrs 3.3.6. On Sat, Apr 26, 2014 at 5:45 PM, Gerald Young wrote:

Please consider using full sentences, full words, proper spelling, capital letters to begin sentences, and appropriate punctuation to end sentences. There is no benefit to typing txt spk in an email (or in a university, I hear.)

If you intend to clarify, making muddled misspelled run-on sentences will not help you achieve this goal.

Especially, it will not help if you basically told us the same thing you told us in the first place.

First, read the documentation for OTRS.

If you cannot retrieve messages, it is because: 1) You didn't configure Admin, Postmaster Mail Accounts to retrieve messages 2) Your Windows 7 box is not able to communicate POP3 to retrieve messages from the mailbox. This could be because of firewall or permissions or needing to connect to POP3S or other depending on what services your email server allows connection.

3) You're able to press Fetch Mail and it retrieves but not scheduled fetch. http://forums.otterhub.org/viewtopic.php?f=61&t=13793 might have some clues

http://catb.org/~esr/faqs/smart-questions.html#before

On Sat, Apr 26, 2014 at 1:20 PM, Cyril Thomas Jones < cyrijthomas2005@gmail.com> wrote:

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Let me clearly explain, i am new to otrs and my bank fresh from university, i have reinstalled otrs 3.3.6 and it can send mail out to my workmates outlook wherein the otrs system email address was set to our department outlook address and we are expecting to also recieve all incomming mail to that address in the otrs system but can't. pls give me directions and solutions in recieving outlook mail comming in my system. note Windows 7 platform.

On Sat, Apr 26, 2014 at 4:45 PM, Cyril Thomas Jones < cyrijthomas2005@gmail.com> wrote:

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thanks bos, i will try and get back to you later

On Sat, Apr 26, 2014 at 12:52 PM, "LQ Marshall"

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wrote:

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POP3 is not an outbound protocol and doesn't operate on tcp/25.

Further, IF I understand your inquiry OTRS doesn't operate the way you are attempting to use it.

Lawrence

----- Original Message ----- From: Cyril Thomas Jones To: otrs@otrs.org Sent: 04/26/2014 8:06 Subject: [otrs] Can send but cannot recieve mail.

I can send mail to any of my workmate through otrs but cant recieve mail in the otrs 3.3.6. I am using POP3 with outbound and inbound both set to port 25. my outlook is showing me that the message is sent.

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