26 Oct
2005
26 Oct
'05
3:42 p.m.
Roberto Giana:
I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos.
Speaking about scripts, isn't there a user contributed OTRS scripts/ stuff repository/website? -- kind regards, Pim Rupert Lemonbit Internet