RE: [otrs] how do I get emails into OTRS where is check mail button

Please, for the love of this list, read at least a few pages of the manual! ________________________________ From: otrs-bounces@otrs.org on behalf of DataForce CRM Sent: Tue 11/20/2007 8:37 AM To: User questions and discussions about OTRS.org Subject: [otrs] how do I get emails into OTRS where is check mail button How is email checked in OTRS? I do not see a GET MAIL or CHECK MAIL button anywhere. I am trying to check my pop 3 mail. JR ----- Original Message ----- From: "Eric Leung" To: "User questions and discussions about OTRS.org" Sent: Tuesday, November 20, 2007 9:27:40 AM (GMT-0600) America/Chicago Subject: Re: [otrs] email checking OTRS by itself cannot auto-check for emails. The PostMasterPOP3.pl script does the checking and it must be set up in the cron to do this automatically on a schedule. On Tue, 20 Nov 2007, DataForce CRM wrote:

Andy,

Thank you for your kind reply. Does this mean that otrs does not auto check emails?

JR ----- Original Message ----- From: "Andy Lubel" To: "User questions and discussions about OTRS.org" Sent: Monday, November 19, 2007 8:31:31 AM (GMT-0600) America/Mexico_City Subject: RE: [otrs] email checking

Perl c:\otrs\bin\PostMasterPOP3.pl

If you think you have a correct pop information that will bring in mail. To automate it you would use CronW for windows or cron on unix's.

-Andy Lubel

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of DataForce CRM Sent: Monday, November 19, 2007 6:31 AM To: otrs Subject: [otrs] email checking

Does an email service need to be running on the otrs server ? Sendmail or postfix? I can not get OTRO to bring in mail. My pop settings are right.

Regards,

Jim Romano GM - 817-886-0380 - Skype: DataForceCRM http://www.dataforcecrm.com http://www.dataforcecrm.com/ Visit site for Live Demos, Screenshots, & Customer Support

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