Did you verify what are you using to authenticate as uuid, email, SAMAccountname, other, that affects too. Also, are you having issues authenticating agents or customers?

Regards

2014-10-09 15:11 GMT-06:00 Raul Libório <rauhmaru@gmail.com>:
Hello
 
I have an Active Directory installed on Windows Server 2012 R2. The OTRS can view all users, however, when I try to authenticate, displays error like username or password is incorrect. 
Does anyone have any tips on how to solve? 

Thanks

Raul Libório
http://rauhmaru.blogspot.com/
openSUSE Member | Linux User #4444581

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