On Thu, Mar 29, 2007 at 10:36:12AM +0200, Danie wrote:
Ok so we decided to build a secondary OTRS system , sort of as a reference archive to our production system. I basically did a clean install of 2.1.6 on FC5 , copied over the 2.0.4 database and article data , followed the instructions of the UPGRADE.txt document to upgrade the database. All went fine , could log in but as soon as I click on a queue to view the tickets I get an error message :
Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1363.
I searched the otrs archives but to no avail , I think the ticket data in the database can't find the actual article reference? Also I did run the Setpermissions.sh script as well..
Please check the permissions of the articles stored in your file system. You can find them in /opt/otrs/var/article and its subdirs.
Daniel
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