10 Nov
2005
10 Nov
'05
7:33 a.m.
Good Morning,
On 11/9/05, Eric Boudrand
I would like to change default settings in agent response interface. How can "Next ticket state" be set by default to something else than "Open" (for example "Pending auto close") ? You can do this via "SysConfig" in the administration interface Search for or browse to Frontend::Agent::Ticket::ViewCompose there you woll find the item "Ticket::DefaultNextComposeType" where you can set the status
How can the pending date be set by default to 10 days or more ? I think this can be done via the queue setting
I hope this helps Peter -- ----------------------------------------------- Peter Mayr mailto: at.peter.mayr@gmail.com