Re: [otrs] Subject size/length

So that is hardcoded in the theme/web .dtl templates under Kernel/Output/HTML/Standard. You will see that some of the fields are deliberately truncated e.g... $QData{"Subject","36"} Steve On 10 November 2011 12:05, Sune T. Tougaard wrote:

Thanks, i was kind of hoping it wasn’t that simple. J****

** **

It may allow for a bigger subject. However, it still won’t let me see the long subjects in the Agent interface.****

** **

For example, some users sends a long path to a document in the subject.*** *

The only option that I’ve found, is to hover the mouse over the subject (only works at some locations) and type of what it says in the little pop-up that shows (and disappears again).****

** **

So I guess what I’m looking for, isn’t actually the subject size, but how much of it that is displayed in the interface.****

** **

Thanks again.****

** **

-- ****

/Sune T.****

** **

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Steven Carr *Sent:* 10. november 2011 10:21 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Subject size/length****

** **

Try:

SysConfig -> Ticket -> Core::Ticket -> Ticket::SubjectSize

Steve

****

On 9 November 2011 13:42, Sune T. Tougaard wrote: ****

Hi all,****

****

Instead of trying to educate all of my users, I’d like to increase the size of the “Subject” field in the OTRS interface.****

****

Meaning: I’d like to make sure that no matter how the ticket is created, I’m able to see the full subject in the agent/customer interface.****

****

I think I found some articles for earlier version describing how to create a new theme, I think, to allow for larger subject lengths.****

****

I’m guessing I’m missing an option somewhere. Can anyone point me in the right direction?****

****

Thanks.****

****

-- ****

/Sune T.****

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs****

** **

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs