[otrs] Question about dashboard: New Tickets vs Open Tickets

I've installed OTRS to demo it for a help desk app. Installed and running fine -- great documentation! One question question (more to come I'm sure).. What's the difference in the dashboard of New Tickets vs Open Tickets? When I create a new phone-ticket it shows up in the "Open Tickets/Need to be answered" section, which is fine. But nothing ever shows up in the New Tickets section. Just curious what that's for? Shane